In preparation for the imminent arrival of my I-mate sp5 I have been sorting out my software. One of my key tools is E-Wallet which I have used for years to store all manner of information from health insurance details to software licence keys. As a result I have licences for my PC and also for Palm and Pocket PC, but not for SmartPhone, so I emailed Lee at Ilium and asked him for information on how to upgrade. 24 hours later and I had an email telling me that as a long-term customer they would send me a license free of charge!!
It’s great when a company can keep close enough to it’s customers to still respond to them as people and not just apply a set of automatic and inflexible rules.