Category: Strategy

Documentation Priorities

I was recently sent a list of about a hundred documents that were being produced as part of readying a new product for sale.  The ‘exam’ question was were we missing anything?  My first and lasting impression was not what was missing but the lack of focus that might result...

The Future Of Work

I’ve noticed recently how things come in waves, this last week has been all about the structural changes to work over the next 3-10 years.  First up was a discussion with Stu about the changing mix of task, process, information and knowledge work.  Then I started the next book in...

What Do We Want Our Customers To Become?

As I stumble along on journey to understand business development strategy, I’ve been considering the fact that our customers (retained IT service managers) are also on a journey.  We are moving from a world where services are hosted for a particular customer to a world where they are hosted for...

Work Is Not A Place

I read this tweet today, quoting outgoing Citrix CEO Mark Templeton : "Citrix started with a fundamental idea that work is not a place" Mark Templeton @Citrix CEO #CitrixMobilityDC — David Smith (@DavidSmith_IT) June 10, 2014 Having worked on collaboration services for decades and promoted virtual team working, mobile working...

Do The Hard Job

I’m working on designing a new organisation at the moment and the one thing that stands out is how hard it is to do the ‘right’ thing.  It’s so easy to get stuck into the problems of the moment, rather than confronting the real issues, much easier to make a...

If I Were The Customer

I’m starting to get my thoughts together in preparation for a session on business development strategy.  This is an area that’s fairly new to me, so I’m in research and idea generation mode.  Today I’ve been trying to put myself in the mind of a customer, playing around with what...

The Obstacle Is The Way

I finished listening to The Obstacle is the Way: The Ancient Art of Turning Adversity to Advantage this morning, it’s been a good book to listen to over the last few days as I faced a new set of challenges with Stills Disease and finally got through them as I...

Designing Organisations

I’m designing an organisation again this week, which will make about 7 in my career so far.  It’s a fun job, but not as fun as designing products and service offerings.  When I’ve designed products I’ve always felt that I have great creative freedom, specially when designing for software development. ...

Creating The Scaffold For A Strategy

I was discussing how we develop a strategy yesterday and the topic turned to the need for a structure or scaffold around which a strategy would be built.  I’ve long believed that when you create a document you should carefully create the contents list first and as you jot down...