Having spent a long time as a customer it continues to frustrate me that many companies seem to neglect existing customers, it seems illogical to me: We want existing customers to be repeat customers Existing happy customers are a wonderful sales asset Existing customers are where we prove that we...
Attracting and retaining best staff is becoming a bigger issue, my experience has always been that leadership, flexibility and freedom are big factors in retention. CnnMoney.com has a useful article that describes what the next generation are looking for and it seems to be more of the same: 77% of...
When I work on desktop transformation projects I am continually amazed by the number of applications that we find installed in an enterprise. It’s not unusual to find several thousand in a medium sized company, most of them used by less than 10 people. However as Rod Boothby points out...
Mike Gotta provides an excellent description of the concept of context zones and how they allow us to deal with information in a way that reflects our needs, or as Mike puts it: the right information, at the right time, in the right context, has been a holy grail for...
The graphic below provides a summary of the dynamics of the SaaS marketplace. Naturally since SaaS have a lot of buzz right now everyone wants a bit of the pie and Gianpaolo Carraro provides a great description (and the image) on his blog of the different players and the most...
I went out for a walk on the beach with the kids tonight, they played in the park while I sat in the sand dunes and made some notes for a speech I will be giving next week. . When I finished we walked along the promenade and watched this glorious...