One of the researchers who works for my company produced a great guide on the uses and abuses of cummuication and collaboration technologies a few years ago. When I first read it I was impressed but at the same time depressed at the neglect that most companies have of their basic (common) business processes. I have continued to be interested in how companies can extract maximum advantage from simple IT infrastructure technologies by focussing on how to use their tools to best effect.
The following post therefore caught my eye – seven rules for e-mail – it would be great to see a best practice debate on how the phone, SMS, email, syndication, IM and conferencing technologies should be used. The seven rules above provides a good but limited start.
As an illustration of such a debate in action, albeit on a slightly different subject, there is no better example than the getting things done forums.