Uses and misuses of collaborative technology

I am working on refreshing a great guide that my companies research team produced on this topic a few years ago.  I have some interesting material, and recently came across this book which seems to address a small part of the subject area pretty well.  I ordered it from Amazon.com today, so it should arrive in the UK early next week.

Get the most out of conference calls—whether you’re a presenter or participant
Turn web conferences and videoconferences into results-getting virtual meetings
A checklist of things to remember before you send your next e-mail
Deal with all the e-mail you receive
Use instant messaging to connect with virtual teams
Do’s and don’ts when using voice mail
Conduct virtual job interviews
Prepare for and conduct the conference call, and tips for following up
Minimize your legal liability when using electronic communication