I have worked in this area for most of my working life and it continues to amaze me that it is still an area of IT that has the – untapped – potential to transform peoples lives. Most of the customers I work with are struggling to deal with all the information they have to cope with in their work and home life (which are becoming more integrated). They live high-bandwidth lifestyles! Its with great interest therefore that I read the following results from the Information Work Productivity Council (IWPC) which is an independent group of companies and academics that have joined together to study the issue of information work productivity. The goal of the Council is to build a model that measures productivity in today’s information-centric business environment.
They recently published the results of a survey into how the average user spends their time at work. According to the study, the average user:
- Spends 3 hours and 14 minutes a day using technologies to process work-related information—just over 40% of an 8-hour work day
- Devotes 1.58 hours/day to e-mail (49% of the information processing time, and 20% of an 8 hour day
- Spends 47 minutes, or 24% of IP time on telephone and voice mail
- Receives …